Complaints lessen as IND cuts into permit backlog
The Immigration and Naturalisation Service (IND) succeeded last year in clearing a large part of its backlog of unprocessed residence applications, the National Ombudsman said in his 2005 report on Thursday.
The IND saw a decline in the number of complaints about its services to 13,200 last year, almost 2,000 fewer than the year before. Most of the complaints related to delays in handing applications or appeals. The received almost 1.7 million questions by telephone in 2005 and issued almost 200,000 resident permits.
Ombudsman Alex Brenninkmeijer said one area of concern was that the IND continued to ignore legal rulings or postpone putting the court decisions into action.
The IND has been under fire for years in relation to the chaotic way it dealt with applications, resulting in long delays in issuing permits for students, expats and family migrants.
Read full article at: Expatica Netherlands, 27 April 2006
